Refund & Return Policy

At Merchfuse, we stand behind the quality of our products. Our policy is designed to give you peace of mind while acknowledging the custom nature of our Print-on-Demand manufacturing.

1. 30-Day Return Window

We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return it for a refund, no questions asked, provided the item meets our eligibility criteria.

• Items must be in their original condition (unwashed, unworn, and unused).
• Returns must include the original packaging where applicable.
• Once the item is received and inspected, a full refund will be processed to your original payment method.

2. Damage & Defective Items

We take great care in packaging, but if your item arrives damaged, we will make it right immediately.

• 48-Hour Rule: You must report any damage or printing defects within 48 hours of delivery.
• Evidence: Please provide clear photos of the damage and the packaging to info.merchfuse@gmail.com.
• Resolution: Eligible damage claims will receive a free replacement at no additional cost to you.
• Shipping: Merchfuse covers the return shipping costs specifically for defective or incorrect items.

3. Order Cancellations

Because we print every order on demand, there is a very limited window for changes.

• Production Window: You may cancel your order for a complete refund only if the cancellation request is received before production starts.
• Once an item has entered the printing phase, we can no longer cancel the order as the custom manufacturing process has begun.

4. Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved refunds are processed immediately.
• A credit will automatically be applied to your original method of payment.
• Please note that it may take 5-10 business days for the refund to reflect on your bank statement depending on your financial institution.

5. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged:

• Digital download products once the file has been accessed.
• Items that have been personalized with custom text or user-provided images.
• Items damaged due to improper care or handling after delivery.