Terms & Conditions
Welcome to Merchfuse. These Terms & Conditions govern your use of our website and the purchase of any products. By accessing our site or making a purchase, you agree to be bound by these terms.
By placing an order, you acknowledge that Merchfuse operates on a Print-on-Demand basis. Every item is custom-manufactured specifically for you after your order is confirmed. This process reduces waste but strictly governs production times and cancellation windows.
1. Use of the Website
You may use our website for personal, non-commercial purposes only. You agree not to use the site for any unlawful purpose or to infringe upon the rights of others, including intellectual property rights.
2. Orders & Production
- Acceptance: We reserve the right to refuse or cancel any order for reasons including product availability or errors in pricing.
- Processing: Standard production takes 3 to 5 business days before an item ships.
- Cancellations: Requests for cancellation must be received before production starts for a full refund. Once printing begins, orders cannot be cancelled.
3. Shipping & Delivery
We provide free worldwide shipping with tracking on all orders. Please note the following:
- Timelines: Total delivery time equals Production Time + Transit Time. Estimates vary by region (e.g., 5-11 days for USA).
- Address Accuracy: You are responsible for providing a correct shipping address. Merchfuse is not liable for items delivered to incorrectly provided addresses.
- Customs: Any local import duties or taxes are the responsibility of the recipient.
4. Returns & Quality
Our goal is 100% satisfaction. Our quality standards and return policies are as follows:
- 30-Day Window: We offer a 30-day return window from delivery for items in original condition.
- Defects: Damage or print defects must be reported within 48 hours of delivery with photographic evidence for a free replacement.
- Variations: Minor color shifts between screen (RGB) and print (CMYK) are normal and not considered defects.
5. Intellectual Property
All content on this site, including artwork, logos, and text, is the property of Merchfuse or its content suppliers and is protected by copyright and trademark laws. Unauthorized use of any materials is strictly prohibited.
6. Limitation of Liability
Merchfuse shall not be liable for any indirect, incidental, or consequential damages arising from the use of our site or the purchase of our products. Our total liability is limited to the purchase price of the product in question.