Frequently Asked Questions

1What is the print made of?
Premium matte paper (200 GSM) that's archival-quality and acid-free. This museum-grade paper provides exceptional color reproduction with a non-reflective finish that reduces glare, making it perfect for displaying artwork in various lighting conditions.
2Is the frame included?
Frames are not included unless explicitly mentioned in the product listing. This gives you the flexibility to choose framing that matches your existing decor. We recommend using frames with UV-protective glass or acrylic for optimal preservation.
3What printing technology do you use?
We use advanced giclée printing technology - the gold standard for fine art reproduction. This process uses archival pigment-based inks that are fade-resistant and provide exceptional color accuracy and detail reproduction.
4How long will the print last?
With proper care (avoiding direct sunlight and humidity), our prints can last 100+ years without significant fading. The archival inks and museum-grade paper are specifically designed for longevity. Framing with UV-protective glass further extends the lifespan.
5What sizes are available?
We offer a wide range of sizes from small (9×11″) to extra large (28×40″). Use the size selector on the product page to see all available options and pricing for each size.
6How is the print packaged?
Packaging depends on size: smaller prints (up to 12×18″) ship flat in rigid protective mailers with backing boards. Larger prints ship rolled in sturdy triangular tubes with protective end caps. All packages include moisture barriers and "Handle With Care" labels.
7Do you ship internationally?
Yes! We offer free worldwide shipping to over 150 countries with tracking on all eligible orders. International orders typically arrive within 8–20 business days depending on the destination. Customs fees may apply based on your country's import regulations.
8Can I track my order?
Absolutely! Once your order ships, you'll receive an email with a tracking number and link. You can monitor your shipment's progress in real-time. Most carriers update tracking information every 24 hours.
9What if my print arrives damaged?
If your print arrives damaged, please contact us within 48 hours with photos of the damage and packaging. We'll immediately send a free replacement or issue a full refund. Customer satisfaction is our top priority.
10Can I cancel my order?
Yes, cancellations are possible before production starts. Since we use a made-to-order model, please contact us immediately at info.merchfuse@gmail.com if you need to cancel. Once production begins, we cannot stop the order, but you can return it under our 30-day return policy.