Returns & claims
Refund & Returns Policy
Review return eligibility, damage claim steps, refund processing and print-on-demand exclusions.
Refund & returns overview
Because MerchFuse products are print-on-demand, returns and refunds are reviewed based on order status, product condition and claim reason.
Important: MerchFuse operates on a print-on-demand model. Products are produced after an order is placed, so order changes, returns and cancellations follow the eligibility rules listed on each policy page.
Damage, defect or wrong item
Report the issue within 48 hours of the carrier’s delivery confirmation. Include your order number, photos of the print, photos of the packaging and the shipping label if available.
30-day window for other requests
Any other return or refund request must be raised within 30 days of delivery. Eligibility depends on verification and the reason for the request (see the non-eligible situations below).
Common non-eligible situations
- Wrong size, variant or style selected by the customer.
- Change of mind after dispatch or delivery.
- Damage after delivery caused by handling, storage or misuse.
- Minor print color differences caused by screen settings, lighting or device display.
- Digital downloads once delivered, downloaded or accessed (see the Digital Downloads License).
How to request help
Email support@merchfuse.com with your order number, full name, product name, reason and required photos. Approved refunds are issued to the original payment method and bank processing times may vary.